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Empathy Journal #1: One Lesson I Learned About Biases
Empathy is a lifelong journey of learning.
People are full of biases.
Yesterday I had a mental crash on how many times I fall in confirmation bias.
Stay away from judgment, and you will live happier.
Here is what happened:
The background
Yesterday I called a colleague, it was his birthday, and I was sure he was upset.
He is 70, and today I know he suffers less recognition of his value. He is a cultural enabler, a demanding role in manufacturing fast business.
There was an exchange via email. The team was trying to make a necessary appointment.
My man said he would be on vacation on those dates, and he'd preferred another date.
His boss said: "Hey, we can't defer too much. Just in case, you will participate remotely".
It was 7.20 pm on his birthday.
Here comes my assumption
At 7.26 pm, he answered: "That's right, I'll participate remotely. Excellent."
What I'd have to think?
